Jean Christopher Agad

Collaborated with the founding team to drive product strategy, optimize business operations, and inform day-to-day decision-making for long-term growth.

Defined and prioritized product requirements and features, aligning with customer needs and strategic business goals to guide development.

Managed budgeting, pricing strategies, financial tracking, and comprehensive project planning, ensuring fiscal responsibility and project adherence.

Streamlined internal workflows, documentation, and operational processes, enhancing overall organizational efficiency and resource utilization.

Conducted market research to identify product improvements and leverage AI tools for enhanced productivity and competitive advantage.

Guided entrepreneurs and SMEs through the loan application process, providing comprehensive support from document coordination to interview scheduling.

Streamlined the financing process for clients, enhancing clarity and convenience for those seeking capital for expansion and operational needs.

Provided robust sales support, managing client relationships, generating leads, and ensuring meticulous administrative and document coordination.

Coordinated effectively with stakeholders, managed complex application requirements, and ensured clear communication of process updates to clients.

Managed comprehensive business operations for a sole proprietorship with 6 staff, overseeing financial tracking, payroll, and administrative functions.

Ensured smooth daily operations by coordinating staff, managing schedules, resolving operational issues, and maintaining meticulous financial records.

Streamlined operational follow-ups and record-keeping processes, enhancing organizational efficiency and data accessibility.

Facilitated effective customer/client communication and streamlined daily business activities, contributing to operational efficiency and satisfaction.

Directed end-to-end business operations, encompassing production planning, inventory management, logistics, and financial tracking for a food and beverage brand.

Cultivated strategic partnerships with school communities, resellers, and institutions, expanding market reach and strengthening distribution channels by X%.

Coordinated cross-functional activities from product development and supplier sourcing to branding and customer service, ensuring quality and compliance.

Drove business growth by implementing efficient operational systems, optimizing workflows, and identifying new market expansion opportunities.

Managed product development, pricing strategy, and customer service, ensuring compliance with food safety standards.

Facilitated seamless execution of executive priorities and initiatives by serving as a primary liaison between C-suite and internal/external stakeholders.

Drove follow-through on critical initiatives, preparing high-impact presentations and managing confidential information for C-suite operations.

Strategically managed complex executive calendars, meeting logistics, and international travel, optimizing executive time and ensuring operational continuity.

Leveraged AI tools (ChatGPT, Claude, Gemini) to automate workflows, accelerate research, and boost executive productivity by an estimated X%.

Developed and maintained comprehensive documentation, SOPs, and knowledge management resources, enhancing operational efficiency and accessibility.

Partnered closely with founders and business leaders to streamline daily operations, enabling a focus on strategic growth and high-impact decision-making.

Managed complex calendars, meeting logistics, and international travel for executives, ensuring seamless operations amidst shifting priorities.

Coordinated cross-functional projects, driving timely execution and follow-through on key strategic initiatives and objectives.

Conducted strategic research and prepared executive briefings, providing organized information to inform critical business decisions.

Leveraged advanced AI tools (ChatGPT, Claude, Gemini) to automate workflows, accelerate research, and significantly enhance executive productivity.

Led and mentored a team of advisors, providing coaching and guidance that resulted in improved customer service metrics and team performance.

Successfully resolved complex customer inquiries and issues, contributing to high customer satisfaction scores and retention rates.

Implemented best practices in customer service, enhancing team efficiency and service quality across diverse client accounts.

Trained new team members on product knowledge and service protocols, accelerating their ramp-up time and ensuring consistent service delivery.

Resolved customer issues efficiently and accurately, contributing to positive customer experiences and maintaining service level agreements.

Managed high call volumes while consistently adhering to quality service standards and operational protocols.

Utilized CRM systems to meticulously document interactions and track customer information, ensuring data accuracy and comprehensive record-keeping.